Job Description

Job Description

Job Description

Who We Are

Lad Lake is a COA accredited, nonprofit, independent organization serving kids and families from across the state. We work with 1,200+ youth and their families through evidence-based, trauma-informed programs at three Southeastern Wisconsin campuses. Guiding growth is our mission and diversity, equity, and inclusion is at the center of all we do.

We're on the lookout for a Help Desk Technician to join our IT department. This role is responsible for providing software and hardware support, troubleshooting technical issues, assisting with one-on-one training for end-users, and maintaining the associate desktop environment.

What a day in the life of a Help Desk Technician looks like:

• Provide basic and intermediate training to users on software programs, printers, phone systems, and other peripherals.
• Maintain and process records related to printed directories, how-to user procedures, department forms, and equipment inventory.
• Assist with day-to-day administration of end-user settings, including network permissions, access, phone, and voicemail.
• Maintain and troubleshoot copiers/printers, coordinating service calls when necessary.
• Stay up to date with standard software applications used at Lad Lake and maintain knowledge of common hardware/software products.
• Collaborate with IT personnel to diagnose and resolve desktop and printing environment issues.

What you bring to the table:

• Associate degree in Computer Science or a related field, or equivalent experience.
• Operational knowledge of:
  • Microsoft Server (2016 to Current)
  • Microsoft Office 365
  • Network printer configuration
  • Hardware failures and upgrades
  • Configured Exchange mailboxes
  • Post-installation support activities
• Ability to work independently and efficiently.
• Strong communication skills to explain technical concepts to non-technical users.
• Commitment to staying informed on emerging technologies related to this role.
• MS Certifications are a plus.

What we bring to the table:

• $17-$25/hour, with opportunities for certification or education-based increases.
• Medical, Dental, Life Insurance, STD, LTD Benefits.
• Paid Time Off (up to 16 days annually to start).
• Holiday pay (up to 8 days).
• Tuition reimbursement.
• 401k plan + profit sharing for your future.
• Casual dress code – wear what makes you comfortable!
• Personal and professional development opportunities (we’ll pay you to learn!).
• Employee Assistance Program (EAP) for additional support.
• Federal Student Loan Forgiveness Employer.
• Longevity – We’re Wisconsin’s oldest youth service organization!
• Advancement opportunities – Many of our leaders started in entry-level roles and grew into management positions.
• A servant-leadership culture – Our leaders are here to support you so you can best serve our youth.

Come join the Lad Lake family. Welcome Home!

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s education, job-related knowledge, skills, and experience among other factors.

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