Virtual Assistant - Laboratory Express Job at Laboratory Express, Los Angeles, CA

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  • Laboratory Express
  • Los Angeles, CA

Job Description

Job Description

Job Description

Virtual Chat Assistant - Laboratory Express

Job Overview:

Laboratory Express is seeking a proactive and engaging Virtual Chat Assistant to join their remote team and provide real-time support to clients through online chat platforms. Laboratory Express

Employment Details:

  • Location: Remote (Work from Home)
  • Type: Full-time
  • Training: Comprehensive training provided

 

Key Responsibilities:

Customer Communication:

  • Respond promptly to customer inquiries via live chat Laboratory Express
  • Respond to online chat inquiries from patients and healthcare providers ZipRecruiter
  • Provide accurate information regarding services, processes, and account details Laboratory Express

Service Support:

  • Assist with test scheduling, appointment booking, and location information ZipRecruiter
  • Answer questions about test preparation, insurance coverage, and billing ZipRecruiter
  • Assist clients with tracking, troubleshooting, and general support requests Laboratory Express
  • Process basic patient information requests and provide general laboratory information ZipRecruiter

Administrative Tasks:

  • Maintain accurate records of interactions in the company system Laboratory Express
  • Maintain accurate documentation of all chat interactions in CRM system ZipRecruiter
  • Escalate complex issues to supervisors or appropriate laboratory staff Laboratory ExpressZipRecruiter

Professional Standards:

  • Ensure a professional, friendly, and helpful tone in all communications Laboratory Express
  • Participate in training sessions to stay up to date with tools and procedures Laboratory Express

 

Required Qualifications:

Experience:

  • Prior experience in chat-based or online customer service preferred Laboratory Express
  • No healthcare experience required - comprehensive training in laboratory services and medical terminology provided ZipRecruiter

Skills:

  • Strong written communication skills
  • Proficiency with CRM software and chat platforms
  • Excellent attention to detail
  • Strong multitasking abilities
  • Problem-solving skills
  • Empathy and customer service orientation
Company Description

Laboratory Express is one of the leading companies equipping healthcare providers.

Company Description

Laboratory Express is one of the leading companies equipping healthcare providers.

Job Tags

Full time, Remote work,

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